Our Thoughts in 2018

Productivity, accountability and development of public institutions

Posted by David Manyanza on Dec 5 2018

Chances are that at least 90% of the staff and Management in most public institutions would not know exactly what results they expect to achieve at the end of a quarter or year. Often achievement is mistakenly translated as implementation of activities. In the true sense of results, most staff and Managers work without clarity of results to be achieved. It is like walking without knowing where one is going.

The tradition of working focused on implementing activities without clarity of results to be achieved is a major cause of inefficiency, poor staff motivation and poor service delivery. Consequently, return on budget, as expressed by achievement of results, remains unacceptably low. Continue reading...

How important is results based management?

Posted by David Manyanza on Oct 31 2018

Strictly speaking results based management (RBM) is another phrase for management by objectives (MBO), which was spearheaded by Peter Drucker in the nineteen fifties. It has also come to be known by other names such as performance based management (PBM). MBO is a comprehensive and systematic managerial approach that is sharply focused on the effective and efficient achievement of organizational objectives. Whatever the name, the common thread is the emphasis of focus on achievement of results as the object of any management activity.

When it is recognized that objectives and performance are nothing other than results to be delivered to customers, the connection between the different names is glaring. By definition, objectives deliver value to customers as they essentially seek to satisfy customer felt needs. Continue reading...